A new group of providers offer virtual concierge for assistance under time pressure are professionals at an affordable price. The rise of concierge has many travel agents who see their numbers fall in the age of the Internet have upset.
Before the Internet, travel agents were of brick and mortar institutions are the only people, travelers could take part if they had a problem booking trips or on the road. Now travelers can go online and find any number of concierges and personal assistants, to take to their needs. Airlines and credit cards are increasingly offering the services.
"A new group of providers offer virtual concierge for assistance under time pressure are professionals at an affordable price," says Shaivali Shah, a customer relationship consultant at the accounting and consulting firm PricewaterhouseCoopers. "This is creating increased competition for those who have made these services available to find ... to be breaking new ground."
The rise of concierge has many travel agents who see their numbers fall in the age of the Internet have upset. In 2002 there were 29 522 travel agencies by airlines reporting Corp. (ARC), the ticket-certified transactions processed. Last year there were only 14 052. However, the number of agencies that made a profit in 2011, up 55%, compared with 53% in 2007, according to the American Society of Travel Agents. Those you a non-profit agencies were either with a turnover of less than $ 1 million or more than $ 10 million. Agencies in the middle of it did not go well, with sales declines of anywhere from 21% to 56%.
Traditional travel agents say, they have what it takes to keep up with Concierge. "We have everything under control," says David Rubin of David Travel in Corona Del Mar, California, "A concierge service is just a few pieces to use. We wrap our arms around the customer."
Source From: Hotel in Gandhinagar
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